Shipping Policy

At Gen Z Cloxet, we want your order to reach you quickly, safely, and reliably. We deliver fashion, jewelry, makeup, skincare, watches, and other products across Pakistan.

Order Processing

First, we process orders within 1–2 business days after payment confirmation.

For custom or handmade items, preparation may take 5–7 business days. Once your order is processed, we will send you a confirmation through WhatsApp or email.

Delivery Time & Charges

We offer standard delivery within 3–7 business days.

• Standard Delivery: 3–7 business days
• Delivery Charges: Rs. 199

However, delivery may take longer during public holidays, weekends, sales, or busy periods.

In addition, we may offer free delivery promotions from time to time. Therefore, keep an eye on our website and social media pages for special offers.

Order Tracking

Once your order has been shipped, we will share the tracking number with you through WhatsApp or email.

After receiving your tracking number, you can use it to check your parcel's delivery status through the courier service.

Delivery Across Pakistan

We currently deliver orders to addresses across Pakistan.

Therefore, please make sure that your address, phone number, and other delivery details are correct when placing your order. This helps us avoid unnecessary delivery delays.

Damaged or Lost Packages

If your parcel arrives damaged or is lost during delivery, please contact us as soon as possible.

To help us resolve the issue, please send us:

• Your name
• Order number
• Unboxing video
• Photos or details of the issue

WhatsApp: 0340 1395955

After receiving your information, our team will review the issue and help you with the appropriate solution.

Important Information

Please keep the following points in mind:

• Delivery times are estimates and may vary.
• Also, incorrect or incomplete addresses may cause delivery delays.
• Furthermore, courier delays caused by circumstances outside our control may affect delivery times.
• Finally, please keep your phone available so the courier can contact you about your delivery.

Shop with Gen Z Cloxet

Finally, shop jewelry, makeup, skincare, watches, and fashion essentials online at Gen Z Cloxet.

We bring your favourite products to your doorstep across Pakistan, with a simple and convenient shopping experience.