Exchange & Return Policy – Gen Z Cloxet

  1. Our policy lasts 7 days. If 7 days have passed since delivery, unfortunately refunds or exchanges cannot be accommodated.
  2. To secure Customer Protection Rights, make a video while unboxing the order. If the seal opening is not shown in the video, claims such as damaged or missing products will not be accepted.
  3. In case of a refund, only the value of the products will be refunded. Delivery charges are non-refundable.
  4. For any issue in the order, contact us at WhatsApp: 0340 1395955 with:
  • Name
  • Order Number
  • Unboxing Video
  • Issue in Order
  1. Products on clearance sale are non-exchangeable & non-refundable. No claims for damaged products will be accepted.
  2. Only in the case of a wrong product, Gen Z Cloxet will provide a free replacement delivered to your doorstep. In all other cases, customers must return the parcel at their own cost.
  3. The parcel must be sent back for return within 7 days after delivery.
  4. Refund claims will be processed within 7 working days after receiving and inspecting the returned products. Items must be unused (other than testing).
  5. To be eligible for a return, your item must be unused, in the same condition as received, and in original packaging. Claims should be made on the same delivery day.