Our policy lasts 7 days. If 7 days have passed since delivery, unfortunately refunds or exchanges cannot be accommodated.
To secure Customer Protection Rights, make a video while unboxing the order. If the seal opening is not shown in the video, claims such as damaged or missing products will not be accepted.
In case of a refund, only the value of the products will be refunded. Delivery charges are non-refundable.
For any issue in the order, contact us at WhatsApp: 0340 1395955 with:
Name
Order Number
Unboxing Video
Issue in Order
Products on clearance sale are non-exchangeable & non-refundable. No claims for damaged products will be accepted.
Only in the case of a wrong product, Gen Z Cloxet will provide a free replacement delivered to your doorstep. In all other cases, customers must return the parcel at their own cost.
The parcel must be sent back for return within 7 days after delivery.
Refund claims will be processed within 7 working days after receiving and inspecting the returned products. Items must be unused (other than testing).
To be eligible for a return, your item must be unused, in the same condition as received, and in original packaging. Claims should be made on the same delivery day.